Terms and Conditions

Welcome to Aquaponics Europe BV. Please read the following Terms and Conditions of
Use carefully before using this website. All users of this site agree that access to and use of this
site are subject to the following terms and conditions and privacy policy and other applicable law. If
you do not agree to these terms and conditions, please do not use this site.

Aquaponics Europe BV will not sell, rent, lease, share, or transfer the personal information we collect.

Please also visit our Privacy Policy section establishing the use,
disclaimers, and limitations of liability governing the use of our website.

Shipping Terms

Your package will be shipped DPD Europe/ Post NL (and their local partners), TNT Express FedEx, UPS, or USPS and will arrive within 3-15 business days.

AquaFarm Returns and Refund
You may return your Back To The Roots AquaFarm for
refund or exchange within 30 days of the order date. (The order date can be found on your order
notification provided to you by email). Your AquaFarm must be returned in like-new, resalable condition.
If used but undamaged, customer is subject to a 20% restocking fee. Shipping costs are non-refundable.
The customer will be responsible for return shipping costs of non-defective merchandise.

If we shipped you the wrong product, or your AquaFarm arrived defective or damaged we’re sorry! We will
send a replacement or refund you for your purchase. Please contact us via email within 15 days of
receiving your AquaFarm for a replacement or refund.

If you ordered the wrong item, or simply changed your mind we will refund you for your purchase (minus
the shipping cost), provided the returned item(s) are received back in their original packaging and in
new condition. When your return is received, you will be issued a refund to your credit card. You will
be responsible for return shipping costs of non-defective merchandise.

Please contact our Community Happyness Team at info@aquaponicseurope.eu
for customer support and ship returns to:
Back To The Roots
RETURNS (Your Order #)
Florakade 52
9713ZC Groningen
The Netherlands

Mushroom Kit Returns and Refund

We 100% guarantee that our Back To The Roots Mushroom Kit will produce two harvests per kit. If your
mushroom kit does not grow, the first course of action is to contact customer support at info@aquaponicseurope.eu. Our experienced support team willoffer troubleshooting advice to help you grow your kit. If customer is still unable to produce
mushrooms, the second course of action is Back To The Roots will send a replacement kit free of charge
to the customer. We will replace any defective, old, or stubborn mushroom kits with a brand new one.

In rare circumstances we will issue a refund for the mushroom kit if preferred by the customer who
purchased the mushroom kit or if purchased outside of the continental US.

Copyright
The entire content included in this site, including but not limited to text, graphics or code is
copyrighted as a collective work under the Netherlands and other copyright laws, and is the property
of Aquaponics Europe. The collective work includes works that are licensed to Aquaponics Europe BV
Copyright 2015, Aquaponics Europe BV ALL RIGHTS RESERVED. Permission is granted to electronically copy and
print hard copy portions of this site for the sole purpose of placing an order with Aquaponics Europe BV or
purchasing Aquaponics Europe BV products. You may display and, subject to any expressly stated restrictions
or limitations relating to specific material, download or print portions of the material from the
different areas of the site solely for your own non-commercial use, or to place an order with Aquaponics Europe BV or to purchase Aquaponics Europe BV products. Any other use, including but not limited to the
reproduction, distribution, display or transmission of the content of this site is strictly prohibited,
unless authorized by Aquaponics Europe BV. You further agree not to change or delete any proprietary
notices from materials downloaded from the site.

Trademarks

All trademarks, service marks and trade names of Back to the Roots used in the site are trademarks or
registered trademarks of Back to the Roots

Warranty Disclaimer

This site and the materials and products on this site are provided “as is” and without warranties of any
kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Aquaponics Europe BV disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Aquaponics Europe BV does not represent or warrant that the functions contained in the site will be uninterrupted or
error-free, that the defects will be corrected, or that this site or the server that makes the site
available are free of viruses or other harmful components. Aquaponics Europe BV does not make any
warrantees or representations regarding the use of the materials in this site in terms of their
correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not
permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability

Back to the Roots shall not be liable for any special or consequential damages that result from the use
of, or the inability to use, the materials on this site or the performance of the products, even if Aquaponics Europe BV has been advised of the possibility of such damages. Applicable law may not allow thelimitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors

In the event that a Aquaponics Europe BV product is mistakenly listed at an incorrect price, Back to the
Roots reserves the right to refuse or cancel any orders placed for product listed at the incorrect
price. Aquaponics Europe BV reserves the right to refuse or cancel any such orders whether or not the order
has been confirmed and your credit card charged. If your credit card has already been charged for the
purchase and your order is cancelled, Aquaponics Europe BV shall issue a credit to your credit card account
in the amount of the incorrect price.

Term; Termination

These terms and conditions are applicable to you upon your accessing the site and/or completing the
registration or shopping process. These terms and conditions, or any part of them, may be terminated by
Aquaponics Europe BV without notice at any time, for any reason. The provisions relating to Copyrights,
Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any
termination.

Notice

Aquaponics Europe BV may deliver notice to you by means of e-mail, a general notice on the site, or by
other reliable method to the address you have provided to Aquaponics Europe BV.

Miscellaneous

Your use of this site shall be governed in all respects by the laws of the Kingdom of the Netherlands
without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the
international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly
or indirectly arising out of or relating to this site (including but not limited to the purchase of
Aquaponics Europe BV products) shall be in the courts of the Rechtbank Noord-Nederland, located in Leeuwarden, The Netherlands.
Any cause of action or claim you may have with respect to the site (including but not
limited to the purchase of Aquaponics Europe BV products) must be commenced within one (1) year after the
claim or cause of action arises. Aquaponics Europe BV failure to insist upon or enforce strict
performance of any provision of these terms and conditions shall not be construed as a waiver of any
provision or right. Neither the course of conduct between the parties nor trade practice shall act to
modify any of these terms and conditions. Aquaponics Europe BV may assign its rights and duties under this
Agreement to any party at any time without notice to you.

Use of Site

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or
abusive language, is strictly forbidden. Impersonation of others, including a Aquaponics Europe BV or other
licensed employee, host, or representative, as well as other members or visitors on the site is
prohibited. You may not upload to, distribute, or otherwise publish through the site any content which
is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive,
illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the
rights of any party or which may otherwise give rise to liability or violate any law. You may not upload
commercial content on the site or use the site to solicit others to join or become members of any other
commercial online service or other organization.

Participation Disclaimer

Aquaponics Europe BV does not and cannot review all communications and materials posted to or created by
users accessing the site, and is not in any manner responsible for the content of these communications
and materials. You acknowledge that by providing you with the ability to view and distribute
user-generated content on the site,Aquaponics Europe BV is merely acting as a passive conduit for such
distribution and is not undertaking any obligation or liability relating to any contents or activities
on the site. However, Aquaponics Europe BV reserves the right to block or remove communications or
materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or
misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another
or (d) offensive or otherwise unacceptable to Aquaponics Europe BV in its sole discretion.

Indemnification

You agree to indemnify, defend, and hold harmless Aquaponics Europe BV, its officers, directors, employees,
agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses,
expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these
terms and conditions or any activity related to your account (including negligent or wrongful conduct)
by you or any other person accessing the site using your Internet account.

Third-Party Links

In an attempt to provide increased value to our visitors, Aquaponics Europe BV may link to sites operated
by third parties. However, even if the third party is affiliated with Aquaponics Europe BV, Aquaponics Europe BV

has no control over these linked sites, all of which have separate privacy and data collection
practices, independent of Aquaponics Europe BV. These linked sites are only for your convenience and
therefore you access them at your own risk. Nonetheless, Aquaponics Europe BV seeks to protect the
integrity of its web site and the links placed upon it and therefore requests any feedback on not only
its own site, but for sites it links to as well (including if a specific link does not work).